Privacy Policy

This Internet Privacy Policy is to ensure that visitors to the website of The Samaritans Hong Kong (‘The Samaritans’) receive open and accurate information about what personal information may be collected when visiting our website and for what purpose that information will be used.

The Samaritans provides confidential, anonymous emotional support service by phone or via email. Nothing our service users say or write to us ever goes beyond the Samaritans – whatever the circumstances. Emailers may use a pseudonym or pen name to protect their identity. Email messages are retained for a time to preserve continuity. They are normally deleted after around a month. If you ask us to, we will delete them earlier.

Our policy of absolute confidentiality also means that if asked by relevant authorities, we will neither confirm nor deny whether someone is in contact with us.

What information do we collect?

We collect information from you when you subscribe to our newsletter, respond to a survey or fill out a form.

When donating online, you will be asked to enter your name, e-mail address, mailing address, phone number or credit card/bank account information. You may, however, visit our site anonymously.

We use Google Analytics to track visits to our website to gauge its effectiveness. Types of data collected include visitor demographics, length of visit, and pageviews. These statistics will not identify you as an individual. For more information read Google’s Privacy Policy.

What do we use your information for?

The information we collect from you through our online donation platform is used only for processing transactions and providing receipts. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company or any organisation for any reason whatsoever, without your consent, other than for the express purpose of completing the online donation.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (personal details and credit card information) will not be stored on our servers.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our web site privacy policy.

Contacting Us

If you have any questions about our privacy policy, please email us.